Returns and Exchanges

All sales are final. We pride ourselves in offering the highest quality merchandise therefore no returns or exchanges.

If an item is lost or damaged in transit, please let us know immediately and we will file a claim with FedEx or USPS and issue a refund or send a replacement once the claim is settled.

Receipts are emailed at the time you place your order and are not included in packages to save paper. If you didn’t save your receipt and need a copy, please contact us, and we can email a copy to you upon request.

Because many of our items are old, used, previously loved or if they are new products, many of those are made to look old, well-loved, distressed, worn and/or given an aged patina style. Don't expect perfection, as we embrace imperfections. We are very proud of our hand picked selection of new and antique products. In order to give our customers complete satisfaction, please expect use, wear and imperfection with our products. If you feel that you will not be satisfied with these terms, please don't purchase on our website.

Consent: By accessing, browsing and/or using this web site, you acknowledge that you have read, understood and agree to be bound by these terms and conditions, including our Return and Exchanges policy , and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our web site.

Please note that www.scarlettscales.com is a separate division of Scarlett Scales Antiques.

For questions or concerns regarding our website and web orders, contact us by email at info@scarlettscales.com or by phone at (615)791-4097.